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Date Posted:
Jul 6, 2018

Closing Date:
Jul 20, 2018

Job Status:
Part-Time Permanent

Sales & services

Hours per Week:

Guest Services Representative

Heritage Place Shopping Centre

Job Description:

Guest Services Representative

Part-Time – Days, Evenings and Weekend (Approx. 10 hrs per week)


  • On-going daily operation of the Guest Services Centre
  • Answering customer inquiries on the telephone and in-person
  • Directing all incoming telephone calls to the appropriate party
  • Lending out wheelchairs/strollers following sign out procedures
  • Wrapping gifts for customers
  • Selling the Heritage Place gift cards
  • Handling customer comments, complaints and inquires
  • Handling mall pages for the property regarding security announcements and opening/closing announcements
  • Dispatch personnel from a portable radio system
  • Following proper procedures for opening & closing of the Customer Service Desk and all related paper work
  • Any other duties assigned by Supervisor or Heritage Place Administrative Office



  • Previous experience in a retail or customer service preferred – Will Train
  • Computer literate and knowledge of Microsoft Office
  • Responsible, Punctual and Reliable
  • Able to work with minimum supervision
  • Have excellent inter-personal skills & be self-motivated
  • Have an out-going personality & ability to interact with people
  • Strong written and verbal communication skills
  • Proficient organizational skills and attention to detail
  • Ability to work in a team environment
  • Ability to adapt to different situations and work under pressure
  • Must be able to provide Clear Police Record Check



If you, or anyone that you know of, are interested in applying for this position,
please bring your resume to the Guest Services desk or forward your resume to:


Laura Roszell-Hayman, Guest Services Supervisor
Heritage Place
Administration Office
1350 16th Street, East
Owen Sound ON


Work Site Location:

Owen Sound

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