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Date Posted:
Mar 25, 2019

Closing Date:
Apr 28, 2019

Job Status:
Part-Time Permanent permanent

Art, culture, recreation & sport

$ 14.00 per hour

Wage Comments:
plus tips, PT have access to benefits after meeting eligibility criteria

Hours per Week:
1-40 variable depending on business needs

How to Apply:
Apply online at or drop off your resume at Gateway Hanover site, or at the YMCA

Match Restaurant - Server

Gateway Casinos & Entertainment Limited

Job Description:

  • Maintain and demonstrate expert knowledge of upcoming sports events, products, events and promotions and general information relating to the Food and Beverage department and site events
  • Take guests’ orders, expedite and serve food and beverages accurately within time guidelines
  • Guide guests through all phases of their experience to promote return visits and recommendations
  • Greet and provide services to guests, adhering to company service guidelines. Gather guests’ e-mail contact info for the database
  • Promote the sale of beverages, products, and events to guests, adhering to proper selling techniques and service guidelines.Inform guests of current feature items
  • Initiate conversation, encourage guest feedback, and report feedback to management
  • Coordinate and record all guest reservations according to company procedures and training manual
  • Monitor guests’ consumption of alcohol and notify supervisor of over-consumption
  • Constantly monitor the cleanliness and aesthetics of the dining area and patio and take action where required including bussing duties
  • Stock Food and Beverage areas as required
  • Promote live entertainment as required and attend and participate at off-site events to promote the restaurant/pub and community gaming centre as required

Work Site Location:


Minimum Requirements / Work Experience:

• Proven high level of Customer Service • 2 or more years’ experience in a similar high-volume restaurant (casual dining) environment • Cash handling experience using POS system or cashier register • Smart Serve Certificate • Tourism, promotion, marketing, entertainment, event training experience is an asset • Professional sense of style and impeccable attention to personal image and property’s atmosphere • Proven selling, marketing, and service skills in a dining, retail, or promotions environment • Knowledge of specialty food and bev

Other Job Requirements:

Must successfully pass a security clearance • Excellent interpersonal skills – effective listening, outgoing, fun attitude, enthusiastic, professional • Intermediate computer skills – e-mail, social media, credit card terminals, order system • Ability to multi-task, organize workload and work under pressure

Education Required:


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