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Date Posted:
Mar 25, 2019

Closing Date:
Apr 25, 2019

Job Status:
Part-Time Permanent permanent

Industry:
Art, culture, recreation & sport

Wage:
$ 14.00 per hour

Hours per Week:
1-40 variable depending on business needs

How to Apply:
Applicants can drop off their resume at the YMCA or at Playtime Casino Hanover, or apply online at Gatewaycasinos.com

Match Restaurant - Host(ess)

Gateway Casinos & Entertainment Limited

Job Description:

 
  • Confidently guide our guests’ experience while maintaining a positive first and last impression
  • Efficiently assign our guests to a server by name; ensuring server is aware of guest assignment
  • Provide our guests with prompt attention and menus and seek opportunities to share expertise
  • Ensure entrance surroundings are inviting, free of debris and stocked of necessary items including menus, pens, business cards etc
  • Manage guest wait list and reservations. Process all reservations on on-line system providing as much custom feedback to guests as possible. Plan guest seating arrangements in advance to ensure prompt service for reserved guests
  • Answer phone calls proficiently and notify team members of all large parties expected
  • Assist servers with exceeding guests’ expectations – food and beverage expediting, replacement cutlery, bussing and cleaning, etc
  • Solicit guest feedback whenever possible and put it into action within the scope of your position
  • Notify guests of upcoming events, generating enthusiasm for these events
  • Adhere to payment, cash handling and credit policies/procedures
  • Maintain complete knowledge of and comply with all departmental policies/service procedures and standards
  • Attend and participate at off-site community events to promote the restaurant/pub and community gaming centre as required
  • Confidently guide our guests’ experience while maintaining a positive first and last impression
  • Efficiently assign our guests to a server by name; ensuring server is aware of guest assignment
  • Provide our guests with prompt attention and menus and seek opportunities to share expertise
  • Ensure entrance surroundings are inviting, free of debris and stocked of necessary items including menus, pens, business cards etc
  • Manage guest wait list and reservations. Process all reservations on on-line system providing as much custom feedback to guests as possible. Plan guest seating arrangements in advance to ensure prompt service for reserved guests
  • Answer phone calls proficiently and notify team members of all large parties expected
  • Assist servers with exceeding guests’ expectations – food and beverage expediting, replacement cutlery, bussing and cleaning, etc
  • Solicit guest feedback whenever possible and put it into action within the scope of your position
  • Notify guests of upcoming events, generating enthusiasm for these events
  • Adhere to payment, cash handling and credit policies/procedures
  • Maintain complete knowledge of and comply with all departmental policies/service procedures and standards
  • Attend and participate at off-site community events to promote the restaurant/pub and community gaming centre as required

Work Site Location:

Hanover

Minimum Requirements / Work Experience:

1 year experience as a host/hostess in a high-volume restaurant environment

Other Job Requirements:

Must successfully pass a security clearance

Education Required:

OSSD

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