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Date Posted:
Feb 17, 2019

Closing Date:
Apr 17, 2019

Job Status:
Part-Time

Industry:
Other

How to Apply:
Email

1051 2nd ave #209, Owen Sound Ontario N4K 2H7
info@jss-protection.com
226-910-1322

Communications Operator

JSS-PROTECTION

Job Description:

James Special Services Inc. is seeking qualified individuals for the position of Communications Operator at our Owen Sound Dispatch Centre in a part-time capacity leading to full time. 

Key Responsibilities:

Dispatch of personnel and escalation based on event type 
Performs intake, triage and escalation functions for all incidents reported to the centre 

Deals with issues and incidents that are potentially sensitive, confidential or may put persons at risk 
Applies the appropriate professionalism, maturity and tact to manage the incident 

Escalates incidents to the Supervisor immediately when unable to manage the situation at his/her level 

Supports incidents as documented or directed to do so by the Supervisor, or other authorized persons 

Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken 

Follows procedures, work instructions and other directions from the supervisor, JSS management, and the client 

Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders 

Performs data entry in a timely, accurate and inclusive manner 

Adheres to and promotes the client's and JSS policies and procedures at all times 

Liaises with employees and vendors in a helpful, cordial and pro-active manner 

Participates in departmental meetings as required 

Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor 

Performs other duties as required 

Essential Employment Requirements: 

Must have availability to work all days of the week and schedules that consist of day shifts and overnight shifts, 

Preference will be given to those who have two years of relevant experience.

Work Site Location:

Owen Sound

Minimum Requirements / Work Experience:

Minimum two years of work-related experience, pr

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