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Date Posted:
Apr 14, 2018

Closing Date:
Apr 30, 2018

Job Status:
Part-Time Seasonal/Contract One year maternity cover.

Art, culture, recreation & sport

$ 15.61-15.98 per hour

Wage Comments:
Starting wage depends on experience.

Hours per Week:

How to Apply:
Contact the library for a full job description. Please forward a complete resume and cover letter relating to the required skills, no later than 5:00 p.m. Monday April 30, 2018, to Agnes Rivers-Moore (CEO/ Chief Librarian)

451 10th Ave , Hanover ON N4N 2P1
(519) 364-1420

Apply Online


Customer Service Assistant (Library)

Hanover Public Library

Job Description:

Hanover Public Library seeks someone with a passion for helping people to join our team, starting by June 2018. This is a temporary part-time contract position (maternity leave cover).

This position is responsible for staffing the Library Circulation and Information desk. Duties include answering questions; helping people find what they need; checking materials out and back in; handling money; operating a cash register, copier and fax machine; communicating in person, by phone and email; filing; gathering statistics; and repairing and processing library materials. This will include providing basic computer support for the public using our computers or their own devices in the library. A full job description may be obtained by contacting Agnes Rivers-Moore at 519-364-1420 or

This position requires someone with a welcoming and friendly personality, preferably with some library or transferable experience. Applicants must have excellent customer service skills; effective oral and written communication in English; great literacy and numeracy skills, and the ability to master automated systems. Applicants need patience with people, the ability to manage multiple tasks and interactions at once, an aptitude for detailed work, accurate data inputting skills, and discretion to hold in confidence information relating to patrons, volunteers, staff and library business. A police vulnerable sector check is required.

Physical requirements: moderate lifting, carrying and pushing, crouching, walking, standing, reaching overhead, stooping and sitting, keyboard use.


Work Site Location:

Hanover Public Library 451 10th Avenue Hanover, Ontario N4N 2P1

Minimum Requirements / Work Experience:

* Library or transferable retail/public service experience * Customer Service experience in face to face reception / retail / library work * Strong communication skills and excellent customer service skills * Familiarity with public library services and procedures * Respect for confidentiality * Accuracy and attention to detail * Self-motivation and ability to exercise independent judgment * A wide range of reading interests * Ability to interact well with people of all ages and work collaboratively in a team

Other Job Requirements:

* Excellent literacy and numeracy * Computer and keyboarding skills * Familiarity with Windows, Office software, Internet and searching skills * Satisfactory Criminal Records and Vulnerable Sector Check * High School Diploma (OSSD) or equivalent

Education Required:


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