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Date Posted:
Oct 14, 2020

Closing Date:
Oct 28, 2020

Job Status:
Full-Time Permanent

Industry:
Manufacturing & utilities

Wage:
$ 16.00 per hour

How to Apply:
Please send a resume to info@theagencyhelps.com with the position title in the email subject header

info@theagencyhelps.com
519 376 4357

Customer Service Representative

The Agency

Job Description:

Customer Service Representative - Scheduling Clerk

We are looking for a Customer Service Representative to join a well established plumbing and heating company based in Owen Sound.

Why Should You Apply?

  • Great Wage – Starting at $16.00 Per Hour
  • Day Shifts Only
  • No Weekends
  • Fast paced environment
  • Great for those who enjoy working with the public

About the Company

Since 1979, Ken Philp ClimateCare has delivered full-service heating, cooling, and indoor air quality solutions for homeowners and commercial business owners.

About The Role

The succesful candidate will be well trained in product and service knowledge that may be critical for offering quick and accurate assistance to customers.

  • Maintain excellent interpersonal communication skills on a technical level especially with technicians and the team
  • Book service appointments & dispatch service technicians to service calls
  • Follow up with customers upon job completion
  • Assist with preparation of invoices and assist with accounts receivable
  • Maintain and update the customer database with complete and accurate information
  • Provide job estimates
  • Assist with providing vendors, customers and service techs with documentation
  • Must Be Able to Pass Criminal Background Check

You may be a great fit for this position if you have previous experience in Customer Services or client facing roles.

To apply, please send your resume via this posting. Only selected candidates will be contacted for an interview.

 

Work Site Location:

Owen Sound

Minimum Requirements / Work Experience:

The successful candidate will have a minimum of 2 years experience as a CSR and 1 year as a dispatcher, preferably in the plumbing industry or similar. They must hold customer satisfaction at the forefront and create a positive, lasting impression that results in strong customer relationship.

Education Required:

College

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