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Date Posted:
Nov 26, 2020

Closing Date:
Jan 29, 2021

Job Status:
Full-Time Permanent

Manufacturing & utilities

Hours per Week:

How to Apply:

Apply Online


Technical Customer Service Representative - Regal Beloit

Local Employer

Job Description:

Regal is a leading manufacturer of electrical and mechanical motion control and power generation products serving markets throughout the world. Annual sales exceed $3B. Regal, with over 25,000 employees worldwide is headquartered in Beloit, Wisconsin, and has technology, manufacturing, sales, and service facilities throughout the United States, Canada, Mexico, Europe, China, India, Thailand and Australia.

Hiring and developing leaders is the key to our success. People with ambition, commitment, creativity and energy will flourish at Regal and they give us our competitive advantage. We have the best manufacturing practices with a culture of performance excellence. If you are looking for a business environment where people treat each other with mutual respect and dignity, each employee can make a difference and is rewarded for hard work, Regal is the company for you.

Join us in helping the world run more efficiently!

Regal Beloit Canada ULC, offering a competitive wage, is looking to fill a role on the Customer Service Team for our Industrial Custom Motor Facility located in Hanover, Ontario. With training and support the right candidate can become a valuable member of our team.

General Description of Role:

The candidate will interact with customers daily, promptly responding to all inquiries in a courteous and efficient manner. Encourage the sale of company products and apply exemplary customer relationship skills that promote a superior company image.

Major Responsibilities:

  • Respond to customer request on a timely basis via phone, fax or email regarding product features, prices, services, delivery, and order processing
  • Provide product choice assistance to customers
  • Provide product interchange as required
  • Work with the technical team to provide solutions to customers
  • Process and follow-up on customer quotations
  • Investigate and resolve customer issues, follow through on expediting requests
  • Prepare technical documentation (drawings, data packages)
  • Prepare Engineering set-ups (item masters, BOM/ROUTE)
  • Process customer orders and release work orders for production
  • Work as part of the team to ensure all daily general office duties are completed
  • Other duties as assigned

Required Education / Experience / Skills:

  • Knowledge of electric motors and power transmission products an asset
  • Electrical background an asset
  • Electrical / Mechanical Engineering degree or certification required
  • Excellent customer service skills required
  • Strong organizational skills, attention to detail/accurate
  • Good people skills, able to handle difficult situations with customers as well as maintain cooperative relationships with all departments within the organization
  • Work well with high volumes, prioritizing and multitasking
  • Oracle/ERP experience a definite asset
  • Proficient in Microsoft office products, Outlook, Word, Excel and PowerPoint
  • AutoCad or Solidworks experience a definite asset
  • Clear and professional oral communication skills required
  • Good command of English verbal and written required

If you have the qualifications we are looking for, please apply through this web site. No telephone enquiries please.

We thank all candidates for their interest, however only those selected for an interview will be contacted

Regal Beloit Canada is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If you are contacted regarding an employment opportunity, please advise Human Resources (or the hiring manager) if you require an accommodation.

Work Site Location:


Other Job Requirements:

Benefits: Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, On-site parking, RRSP match, Vision care

Education Required:

AEC / DEP or Skilled Trade Certificate (Preferred)

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