In November 2025, YMCA WorkWell ran a National Member Experience campaign and heard from over 30,000 members at 102 locations across the country.
Here in Owen Sound Grey Bruce, we heard from 432 members.
Your input helps us improve your experience and shape the future of our programs and services. We’ve reviewed the results and are excited to share some key takeaways.
Our Key Strengths
Of all survey respondents, these are the top 4 Insights Scores for our YMCA, on a 1–100 scale.
Areas We Will Focus On
What We Worked on in 2025
Following our 2024 Member Experience Survey, we:
- Expanded evening fitness class options to offer greater variety and flexibility.
- Added more swim lesson spots, with options available every day of the week.
- Expanded Fun Zone and Family Play, creating more opportunities for families to be active together.
- Fine‑tuned our program schedules to support convenient, family‑focused activities throughout the week.
- Introduced The Y Way Member Experience Program, with a renewed emphasis on celebration and positive member interactions.
What we learned in 2025 helps inform where we’re headed next. In 2026, we’re focusing on strengthening how members experience something new, how achievements are celebrated, and how encouragement is felt every day at the Y.
Thank you to everyone who shared their feedback — your voice matters to us, and we’re always open to hearing more. You can share feedback anytime by speaking with any staff member or by emailing support@osgb.ymca.ca.