At the YMCA, we want everyone who comes to our centres of community to find the support and spaces they need to meet their health and well-being goals.
In the fall of 2024, YMCA WorkWell ran a National Member Experience campaign and heard from 39,000 members at 102 locations across the country.
Here in Owen Sound Grey Bruce, we heard from 767 members.
Your input helps us improve your experience and shape the future of our programs and services.
Our Key Strengths
Of all survey respondents, these are the top 3 Insights Scores for our YMCA, on a 1–100 scale.
Areas We Will Focus On
Year-Over-Year Improvement
We were thrilled to see a significant improvement in our Parent’s Convenience score; one of our areas of focus in 2024.
We attribute this success to the actions our team took in response to feedback from the previous year’s survey. Some of the improvements we made include:
- Added Fun Zone for children ages 3-12 during evening swim lessons
- Adjusted our Gymnasium and Pool schedules to better accommodate families by overlapping Family Gym and Rec Swim
- Expanded our swim lesson capacity
- Introduced new Mommy and Me classes
We value your input and appreciate you taking the time to share it.
