Job Description
Position: Reservation Agent – Seasonal (Posting 2025-01)
Location: Owen Sound/Springmount, Ontario
Posting Closes: Open until filled
Start Date: Various, as early as March 2025
Type of Position: Full/Part Time, Seasonal
Reports To: Reservation Supervisor
Union: Non-Union
Join our Reservations Team and offer exceptional customer service to travelers to our area!
GENERAL RESPONSIBILITY STATEMENT
The Reservation Agent is responsible for assisting in efficiently performing the daily operations for the Chi-Cheemaun ferry, operating between Tobermory and Manitoulin Island.
We seek to fill twelve (12) seasonal reservation agent positions. The positions will have various start dates from March onwards and are required to staff the reservation centre, in person, from March until the end of October. The positions will vary in duration, from up to nine (9) months to four (4) and two (2) month positions which are open to University/College and High School students and are designed to accommodate student schedules. Starting in May, the reservation centre – located in Springmount – will be open 7 days per week. These positions are open to all applicants. For student applicants, please indicate your availability for starting full-time hours and weekends.
In this role, you will respond to telephone calls and email messages from travelers seeking assistance with booking travel on our ferry operating between Tobermory and Manitoulin Island. You will assist customers in making reservations as well as cancelling and modifying existing reservations. You will also handle various tasks as needed, such as helping with admin work, supporting team projects, providing extra customer service and other duties as assigned. Ideal candidates are friendly, efficient, computer literate and enjoy understanding customer needs and ensuring they are met.
We offer a comprehensive pay and benefits package including:
- Competitive hourly rate; entry level rate ranges from $18 to $21/hour
- Fun, team-oriented work environment
- Work hours that support a healthy home/work/life balance
- State of the art reservation system
- Industry leading training and performance coaching
Qualifications, Experience and Abilities
- Technology oriented; accurate data entry; comfortable learning new applications.
- Above average verbal and written communication skills.
- Strong organizational skills and ability to work well in a fast-paced environment.
- High school diploma or GED required for Seasonal position. High School students may apply for Summer Seasonal positions.
- Must be able to speak, read, write, and understand English. A second language is preferred.
- Must have good hand-eye coordination and the ability to type on a computer keyboard.
- Two or more years of successful performance in customer service in a telephone-based environment as well as in person is preferred.
We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities and members of visible minorities to apply for our positions.
If you require any accommodations in the recruitment process please reach out to HR@ontarioferries.com to discuss, but please note that applications will not be reviewed or accepted via this email address.
