Job Description
202432 Hwy. 21, R5
OWEN SOUND ON N4K 5N7
519-371-4040
Owen Sound Honda is seeking a full-time Service Advisor.
The Service Advisor, reporting to the Parts/Service Manager, serves as the liaison between customers and the Auto Technician. They perform general office duties, book appointments, and explain the work performed and associated costs to customers.
Skills & Qualifications:
• High School Diploma, GED or equivalent
• Computer skills
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Decision-making skills
• Analytical thinking
• Automotive experience would be an asset
Responsibilities:
• Estimating the cost and time needed for a wide range of repairs
• Welcoming customers and discussing their needs
• Answering customer inquires, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration
• Prepare repair orders by detailing the vehicle’s problems or symptoms
• Connecting customers to the appropriate auto technician
• Maintaining automotive records by keeping track of problems and corrective actions
If you believe you are the candidate for Owen Sound Honda, please submit your resume in confidence electronically or in person by March 31, 2025 to:
Ashim Umar, General Manager
Owen Sound Honda
admin@owensoundhonda.on.ca
Owen Sound Honda is an equal opportunity employer and welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
